Refund Policy

At Pure Stitch, customer satisfaction is a top priority. If you receive a garment that is damaged, defective, or significantly different from what was described, please notify us within 7 days of delivery with clear photographs and your order details. Upon verification, we will assess the issue and, where appropriate, issue a partial or full refund or arrange an exchange, depending on the circumstances. Items must be unused, unwashed, and returned with original tags and packaging where applicable. Refunds will be processed using the original method of payment and may take a few business days to reflect in your account. Refunds are not available for delays caused by circumstances beyond our control, such as courier disruptions, or for items that show signs of wear. We reserve the right to evaluate each case individually and to make final decisions based on product condition, timing of the complaint, and transaction details. Pure Stitch reserves the right to update this policy at any time, and such changes will be reflected on our website.